Collect in person - Free
Please call us for delivery options
07753673447 / 07595525960
7b Woodhouse Street, Woodville, Derbyshire, DE11 8ED

Terms & Conditions

All bookings confirmed are subject to Raw Paws Pantry & BoB's Boarding Buddies terms and conditions. By submitting the Booking Form, you confirm acceptance of these terms and conditions. You also confirm your acceptance that all future bookings are also subject to these terms. Raw Paws Pantry & BoB's Boarding Buddies terms and conditions are available to view on the website or please email for a copy.

1. Bob's Boarding Buddies and its employees agree to provide services stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against BoB's Boarding Buddies or its employees/carers, unless arising from negligence on the part of BoB's Boarding Buddies.

2. BoB's Boarding Buddies or its employees shall not be held responsible for the loss, injury, death, or actions of any dog that gets outside or where the carer has been instructed by the client to allow it outside while the carer is not there. This includes dogs that use dog flaps.

3. The client understands that all dogs must have a veterinarian and be currently vaccinated/titre tested.

4. No dog will be allowed to roam or be allowed off a lead while with the carer. If the client has instructed the carer to do so, BoB's Boarding Buddies is not responsible for the actions of that dog.

5. BoB's Boarding Buddies do not offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian and the cost will be expected to be fully met by the owner.

6. BoB's Boarding Buddies will not arrange dog care for acutely ill animals or those with uncontrolled medical conditions. We suggest the dog be boarded with a vet.

7. BoB's Boarding Buddies do not accept unruly, aggressive, incontinent dogs, bitches in season, or puppies under 6 months old, and all dogs must be wearing a collar with a suitable identity tag.

8. BoB's Boarding Buddies will not walk unruly or untrained dogs or dogs that choke on their lead.

9. BoB's Boarding Buddies expect their carers to be provided with enough appropriate food, bedding, toys etc for the dog(s) by the owners for the duration of their care. Any additional items that need to be purchased by carers will be billed directly to the owner (with receipts) on their collection of the animal and will have strict payment terms (see 12 below).

10. BoB's Boarding Buddies expect the dog to be collected from the carer on the date and time agreed above unless circumstances beyond the owner's control require them to be changed, and then BoB's Boarding Buddies must be informed at least 48 hours beforehand and agree to the change in the service provided. Where a dog is not collected as per the agreed terms BoB's Boarding Buddies reserve the right to seek RSPCA assistance to re-home the dog once the first 24 hours have elapsed.

11. BoB's Boarding Buddies reserve the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

12. Payment is expected before services are rendered. In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 5 days of completion of services or an additional late payment charge of £20 will be applied.

13. Cancellations must be received 5 days prior to scheduled service or a £30 cancellation fee applies. In the event of any returned cheque the client must pay the entire invoice and all applicable feeds promptly by cash only. BoB's Boarding Buddies may seek RSPCA assistance to re-home a dog after should the owner not collect their pet following a booking.

Cancellation notification within the 5 day period leading up to start date = £30
Late pickup - first 15 mins free - £10 per hour over
Additional late payment charge for any 'unforeseen cost invoices' = £20

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